Common questions

Most orders are provisioned automatically once payment clears — no waiting for a sales call or a manual setup queue. See the home page for how this works.

Yes — every plan supports porting your existing number in, alongside the option of a fresh number. See Numbers & Porting for the process and typical timelines.

Not yet — every price currently carries an “illustrative pricing” note while we finish costing against real connectivity rates. Confirm the current price at checkout on calling.kiatri.com before you order. Details on the Pricing page.

You can move up a Cloud PBX seat tier or a larger SIP trunk at any time — seats and calling capacity are ordered separately, so you only need to resize whichever one you’ve actually outgrown.

No — bring your own IP phones/softphones, or use ours. Nothing on our plans locks you into buying hardware from us.

Yes — support is answered by our own team in South Africa, in South African business hours, not routed to an offshore ticket queue. Exact hours are listed on the Contact page.

See our Security & Compliance page for how we handle POPIA, call data, and infrastructure redundancy.

Billing and suspension-for-non-payment rules are handled through our billing portal and described in our Terms of Service.