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Call Center

The layer that turns your PBX into a real contact center.

Built on top of your PBX and trunk, our call center layer covers the essentials today and is actively growing — queues, IVR, and recording now, with real-time dashboards, transcription, and more on the roadmap.

Call Center starts from

R2 530,00/month

Includes PBX 10 (10 seats) + Call Center Essentials

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Pricing

Pick how you want to license it

Illustrative discount — confirm final rate before launch

Call Center Essentials

A complete 10-seat call center — PBX and call center features in one order

R2 530,00/month

Illustrative — see pricing page for details

Includes PBX 10 (10 seats) + Call Center Essentials

  • Call queuesHold music and position announcements, already included.
  • IVR / auto-attendantMulti-level menus, already included.
  • Call recordingFusionPBX native — confirmed working capability.
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Call Center Pro

A complete 25-seat call center — PBX and call center features in one order

This bundle is fixed at 25 seats via PBX 25 — talk to us if you need Pro-level call center features on a different seat count.

R10 035,00/month

Illustrative — see pricing page for details

Includes PBX 25 (25 seats) + Call Center Pro

  • Everything in EssentialsCall queues, IVR, and call recording, included as the foundation.
  • Call recording transcriptionComing soonFusionPBX supports this natively, but we have not yet confirmed it wired up and tested end-to-end in our own deployment.
  • Real-time agent/queue dashboardComing soonProven feasible via a third-party precedent (QueueMetrics) — not yet built/integrated on our side.
  • Exportable call reportingComing soonCSV/exportable reporting beyond basic CDRs.
  • Hot DeskingComing soonAny team member logs into any phone and gets their own extension.
  • Audio ConferencingComing soonPIN-protected conference calls with recording.
  • Holiday-Aware RoutingComing soonPre-loaded with South Africa's actual public holidays.
  • Call Back RequestsComing soonA customer clicks "call me back" and rejoins your queue the moment they answer.
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You're billed for Essentials functionality today; Pro features activate as each one ships, at no extra charge.

Enterprise

Built for large teams and specialized operations — 50+ agents, hotels, schools, multi-site businesses, and anyone needing custom capacity and routing.

Whether it's a hotel needing room-extension routing, a school needing multi-building intercom-style paging, or a 50-agent contact center — we size the system to match, not the other way around.

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  • Everything in Call Center ProEssentials plus recording, transcription, dashboards, and more as each ships.
  • CRM-aware call popComing soonSurface caller context automatically as calls come in.
  • Priority/overflow queue routingComing soonMultiple queues (e.g. VIP vs standard) with configurable overflow messaging.
  • Dedicated onboarding and capacity planningComing soonA named contact to plan and size your rollout.
  • Custom SLAComing soonAn uptime and support-response commitment tailored to your contract.
  • Workforce managementComing soonScheduling and forecasting — likely a build or third-party integration (e.g. QueueMetrics), not a quick win.
  • AI Virtual ReceptionistComing soonAn AI that answers, understands, and routes calls — even after hours.
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Queues, IVR, and recording — with more on the way

Features marked “Coming Soon” are planned but not live yet — ask us for current status before you build a workflow around them.

Call queues

Available

Route inbound calls into a queue with hold music and position announcements.

IVR / auto-attendant

Available

Build multi-level menus so callers reach the right person or team on the first try.

Call recording

Available

Record and archive calls for training, quality, and dispute resolution.

Live wallboards

Coming Soon

Real-time queue and agent stats on a shared screen for the floor.

CRM-aware call pop

Coming Soon

Surface caller context automatically as calls come in.

Hot Desking

Coming Soon

Any team member logs into any phone and gets their own extension — ideal for shared or flexible office space.

Audio Conferencing

Coming Soon

PIN-protected conference calls with recording, for distributed teams across provinces.

Holiday-Aware Routing

Coming Soon

After-hours and holiday call handling pre-loaded with South Africa's actual public holidays — not a generic global calendar you have to configure yourself.

Call Back Requests

Coming Soon

A customer clicks "call me back" on your website or WhatsApp — we dial them, and connect them straight into your queue the moment they answer, so they never lose their place in line.

Talk to us about call center needs